Refund policy

At Phone Case Ninja, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we provide a simple return process to help you resolve your issue.

You may request a return within 30 days from the date you receive your order. To be eligible for a return, the product must be in new condition, unused, and returned with its original packaging and accessories. Products that have been used, damaged, or modified may not be accepted.

Phone Case Ninja accepts returns for both defective and non defective products. If your product arrives damaged, has a quality issue, or you simply change your mind, you can contact our support team to request a return.

To start a return, please contact us at support@phonecaseninja.com or reach us through the live chat available on our website. Please provide your order number and details about your request so our team can assist you.

Approved returns can be completed through a drop off location. Once your return is received and inspected, we will process your refund. Phone Case Ninja does not charge any restocking fees for approved returns.

Refunds are issued to the original payment method used during checkout. Please allow up to 10 business days for your refund to be processed after your return has been approved. Your bank or payment provider may require additional time to display the refund in your account.

If you receive an incorrect item, a damaged product, or a defective product, please contact us as soon as possible. Our team will review your request and work with you to provide the appropriate solution.

Exchanges are also accepted for eligible products. Please contact our support team before sending your item back so we can guide you through the exchange process.

For any questions about returns, refunds, or exchanges, please contact:

Phone Case Ninja LLC
8735 Dunwoody Place, Ste N
Atlanta, GA 30350, USA

Email: support@phonecaseninja.com

Phone: +1 (249) 202-8586

Live Chat: Available on our website

Phone Case Ninja is committed to providing a clear and reliable return experience for every customer.